Return & Refund Policy

1. Return/replacement/exchange is provided within 7 working days after receipt of the product.
   
2. All products listed under a particular category may not have the same returns policy.
   
3. Pick-up or replacement cannot be delivered to a different address.
4. Return is a scheme provided directly under this policy in which the option of exchange, replacement or refund is offered.
5. Return/replacement/exchange is offered if the product received is damaged/defective or the customer faces any size issue.
6. If Customer Refund/Returns, then courier charges and shipping charges will not be refunded under this condition.

Condition for return/replacement:

1. Undamaged Packaging: The product’s original packaging/ box should be undamaged.
2. Complete Product: All in-the-box accessories, freebies, and combos (if any) should be present.
3. Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match, and the MRP tag should be undetached and visible. ( Should be intact as received).

Refund Policy

1. In case a customer wants a refund in the bank account (only applicable in COD case), details of bank account should be submitted.
2. In case of prepaid orders, Refund will be processed to original payment source within 5-7 days from the day condition in point 3 is fulfilled.
   
3. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Health Care Point in condition as mentioned in return/replacement policy
   
4. In case of COD order, Refund will be processed to bank account within 15 days from the day.

Cancellation Policy

1. The customer can cancel an order at any time before dispatch.
2. You cannot cancel the order once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
3. Health Care Point / Health Care Pharmacy reserves the right to accept the cancellation of any order at any time.