Terms & Conditions - Health Care Point

1. Website Ownership

This website is operated by HealthcarePoint, an India-based e-commerce platform offering a wide range of health, wellness, and fitness-related products. Terms like “we”, “us”, and “our” refer to HealthcarePoint.

2. Eligibility

To use this site, you must:

Be at least 18 years old, or have the consent of a parent or legal guardian.
Provide accurate and complete account information for purchases.

We reserve the right to deny service, cancel orders, or terminate accounts for violations or fraudulent activity.

3. Product Categories

We offer a carefully curated selection of products across the following categories:

Healthcare Devices – BP monitors, thermometers, oximeters, etc.
Fitness Tools – Dumbbells, resistance bands, yoga mats, foam rollers, etc.
Orthopaedic Range – Braces, supports, belts, cervical collars, etc.
Mobility & Walkers – Walkers, wheelchairs, crutches, canes.
Surgical & Dressings – Bandages, gauze, surgical tapes, gloves, etc.
Mother & Baby Care – Nursing accessories, baby thermometers, diapers, etc.
Sexual & Wellness – Intimate hygiene, contraceptives, lubricants.
Chemistry Student Range – Lab coats, test kits, basic instruments, etc.
Homecare – Massagers, humidifiers, home diagnostic kits, hygiene items.

These categories may expand or change based on availability, customer needs, and regulatory guidelines.

4. Orders, Pricing & Payments

All prices are in INR and include applicable taxes unless specified. Payment options include:

Credit/Debit Cards
UPI / Wallets
Net Banking
Cash on Delivery (COD, where available)

We reserve the right to update pricing, correct errors, or cancel orders in the event of product unavailability or technical issues.

5. Order Cancellations

Orders may be cancelled before dispatch.
Once dispatched, orders cannot be cancelled.
Email us at support@healthcarepoint.in to request cancellation with your Order ID.

Please review our full Cancellation Policy for more information.

6. Returns & Refunds

Returns are allowed in specific cases:

Product was damaged, defective, or incorrect
Return requested within 48 hours of delivery
Product is unused, sealed, and in original packaging

Non-returnable items include:

Opened or used fitness gear
Personal hygiene and sexual wellness products
Discounted or clearance items

Full details available in our Return & Refund Policy.

7. Shipping & Delivery

Orders are typically shipped within 1–2 business days.
Delivery timeframes:
- Metro Cities: 2–5 working days
- Other Locations: 4–7 working days

Tracking details will be sent via email/SMS. We are not liable for delays caused by third-party logistics providers.

8. User Conduct

Users agree not to:

Misuse the site or engage in unlawful activity
Tamper with the website or its security
Copy or reproduce site content without permission

We reserve the right to suspend access for violations.

9. Intellectual Property

All content on HealthcarePoint.in (text, images, graphics, branding) is the property of HealthcarePoint or its licensors. You may not use or replicate any part without written permission.

10. Limitation of Liability

We are not liable for:

Injuries caused by misuse of equipment
Delays due to courier or external factors
Medical outcomes from the use of our products (unless explicitly stated)

Always consult a medical professional before using health-related products.

11. Privacy Policy

We are committed to protecting your privacy. Personal information is used solely for fulfilling orders and improving service. Refer to our Privacy Policy for full details.

12. Modifications to Terms

These Terms & Conditions may be updated periodically. Any changes will be reflected on this page. Continued use of the website indicates your acceptance of those changes.