At HealthcarePoint.in, your satisfaction is our priority. We understand that you may sometimes need to cancel an order. Please read our cancellation policy carefully to understand your rights and obligations.

Order Cancellation by Customer

You may cancel your order under the following conditions:

  • Before Dispatch:
    Orders can be cancelled within 12 hours of placement or before dispatch, whichever comes first.
  • After Dispatch:
    Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a return or refund depending on the product category (see our [Return & Refund Policy]).

Non-Cancellable Products

Due to the sensitive nature of healthcare products, cancellation is not permitted on the following items once ordered:

  • Opened or used medical supplies
  • Personal hygiene or intimate care items
  • Prescription medicines
  • Temperature-sensitive items (e.g., vaccines, insulin)

How to Cancel an Order

To cancel your order, please contact our customer care team:

  • 📧 Email: info@healthcarepoint.in
  • 📞 Phone: +91-9068012072
  • 🕐 Hours: Mon–Sat, 9 AM – 7 PM

Please include your Order ID and Reason for Cancellation in the message.

Refunds for Cancelled Orders

  • If cancellation is approved before dispatch, you will receive a full refund to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, no charges will apply if cancelled in time.
  • Refunds are not available for orders already shipped or delivered.

Cancellation by HealthcarePoint.in

We reserve the right to cancel your order in the following cases:

  • Product out of stock
  • Invalid or incomplete shipping information
  • Suspected fraudulent activity
  • Payment failure

If we cancel your order, you will be notified and refunded in full.