Thank you for shopping at HealthcarePoint.in. We are committed to delivering your healthcare essentials quickly, safely, and reliably. Please review our shipping and delivery policy to understand how and when your order will reach you.
1. Order Processing
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- You will receive a confirmation email with your order details once your purchase is complete.
2. Shipping Methods & Timelines
| Region | Estimated Delivery Time | Shipping Charges |
|---|---|---|
| Metro Cities | 2–4 business days | ₹99 (Free on orders over ₹1500) |
| Tier 2 & 3 Cities | 3–6 business days | ₹99 (Free on orders over ₹1500) |
| Rural Areas | 5–8 business days | ₹99 |
Note: Delivery times may vary during peak periods, unforeseen delays, or extreme weather conditions.
3. Courier Partners
We work with trusted courier services such as Delhivery, Blue Dart, DTDC, and India Post to ensure your orders reach you promptly and safely.
4. Order Tracking
- Once your order is shipped, you will receive an email and SMS with the tracking number and courier partner link.
- You can also track your order under ‘My Orders’ in your account dashboard.
5. Shipping Restrictions
- We currently ship only within India.
- Orders cannot be shipped to P.O. Boxes or military addresses (APO/FPO).
- Certain products (e.g., temperature-sensitive medicines or restricted items) may have specific shipping limitations.
6. Delayed or Lost Orders
If your order is delayed beyond the expected timeframe or lost in transit:
- Please contact our support team at info@healthcarepoint.in or call us at +91-9068012072.
- We will investigate the issue and assist with a replacement or refund as applicable.
7. Incorrect Address
HealthcarePoint is not responsible for orders delayed or returned due to incorrect or incomplete addresses provided during checkout. Please ensure all shipping details are accurate before placing your order.
8. Contact Us
If you have any questions about shipping or delivery, feel free to reach out:
Email: info@healthcarepoint.in
Phone: +91-9068012072
Hours: Mon–Sat, 10 AM – 7 PM
